Your Privacy Matters
At XL Media, protecting your personal information is just as important as helping your business grow. We process your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). We collect only the information necessary to provide our services and never sell your data to third parties.
Information We Collect
When you contact us through our website, we collect information such as your name, email address, phone number, company name, and any details you provide in your message. This information is used solely to respond to your enquiry and provide our services, and only with your consent.
Providing this information is voluntary. If you choose not to provide it, we will not be able to respond to your enquiry or offer our services to you.
Lawful Basis and Consent
Under POPIA, we rely on your consent and on our legitimate interest in responding to your enquiries to process your personal information. When you submit our contact form, you are asked to confirm your consent before your information is sent to us. We record the date and time of that consent so we can demonstrate our compliance.
How We Use Your Information
We use your information to communicate with you, deliver our services, and improve your experience. We do not sell, trade, or rent your personal information to third parties. We do not use your information for direct marketing without your separate, specific consent, and you may object to direct marketing at any time.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information, including secure transfer to our enquiry-processing tools. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We keep your personal information only for as long as necessary to respond to your enquiry and provide our services, and thereafter in line with applicable legal requirements. When the information is no longer needed, we delete or de-identify it.
Your Rights Under POPIA
You have the right to request access to the personal information we hold about you, to request that it be corrected or deleted, and to object to or withdraw your consent for its processing at any time. To exercise any of these rights, contact our Information Officer using the details below. We will respond within the timeframes required by POPIA.
For full details of these rights and how to exercise them, visit our page.
Third-Party Processors
Your contact details are transmitted to and stored using our enquiry-processing tools, including Google Forms/Google Sheets via a Google Apps Script. These tools process your information only to the extent necessary to respond to your enquiry and under appropriate security safeguards.
Cookies
Our website does not set tracking cookies. We store a small note in your browser’s local storage to remember that you have acknowledged our privacy notice. You can clear this at any time through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We will notify you of material changes where appropriate.
Information Officer
XL Media is the responsible party for the purposes of POPIA. We have designated an Information Officer responsible for overseeing compliance with POPIA and handling requests relating to your personal information.
Contact our Information Officer at [email protected] or in writing at the registered address of XL Media. If you require our registered address, contact us and we will provide it.
Contact Us
If you have any questions about this privacy policy or wish to exercise any of your rights under POPIA, please contact us at [email protected]. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa.